Terms of service

General Terms and Conditions

Article 1 – Definitions

In these conditions the following definitions apply:

Supplementary agreement: an agreement in which the consumer acquires products, digital content, and/or services in connection with a distance contract, and these goods, digital content, and/or services are supplied by the entrepreneur or by a third party based on an arrangement between that third party and the entrepreneur;
Reflection period: the period within which the consumer can exercise their right of withdrawal;
Consumer: the natural person who is not acting for purposes related to their trade, business, craft, or professional activity;
Day: calendar day;
Digital content: data produced and delivered in digital form;
Duration contract: a contract that extends to the regular delivery of goods, services, and/or digital content during a certain period;
Durable data carrier: any tool - including email - that enables the consumer or entrepreneur to store information directed to them personally, in a way accessible for future reference for a period that is appropriate for the purposes of the information, and which allows the unchanged reproduction of the stored information;
Right of withdrawal: the consumer's option to cancel the distance contract within the cooling-off period;
Entrepreneur: the natural or legal person who offers goods, (access to) digital content, and/or services to consumers at a distance;
Distance contract: a contract concluded between the entrepreneur and the consumer within an organized system for distance selling of products, digital content, and/or services, up to and including the moment that the contract is concluded, making exclusive use of one or more means of distance communication;
Means of distance communication: a means that can be used for concluding a contract, without the consumer and entrepreneur being in the same place at the same time.

Article 2 – Entrepreneur's identity

CardSquad, located at
Leopoldstraat 21D
3031SV, Rotterdam
(Visits by appointment only)

Email address: klantenservice@cardsquad.shop
Phone number:

Chamber of Commerce number: 56661681
VAT identification number: NL001616393B14

Article 3 – Applicability

These general terms and conditions apply to every offer from the entrepreneur and every distance contract concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, the entrepreneur shall indicate before the distance contract is concluded, in what way the general terms and conditions can be seen at the entrepreneur's premises and that they will be sent free of charge as soon as possible, at the consumer's request.
If the distance contract is concluded electronically, by way of exception to the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions can be made available electronically to the consumer in such a way that it can easily be stored on a durable data carrier. If this is not reasonably possible, before concluding the distance contract, it will be indicated where the general terms and conditions can be observed electronically and that, at his request, they will be sent electronically or otherwise free of charge to the consumer.
In the case that specific product or service conditions apply in addition to these general terms and conditions, the second and third paragraphs apply accordingly, and in the event of conflicting conditions, the consumer can always invoke the applicable provision that is most favorable to them.

Article 4 - The offer

If an offer has a limited validity or is made under conditions, this will be explicitly stated in the offer.
The offer contains a complete and accurate description of the offered products, digital content, and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the entrepreneur uses images, they are a true representation of the offered products, digital content, and/or services. Obvious mistakes or errors in the offer do not bind the entrepreneur.
Every offer contains such information that it is clear to the consumer what the rights and obligations are, which are attached to the acceptance of the offer.

Article 5 – The contract

The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the corresponding conditions.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the acceptance of the offer electronically. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer can dissolve the contract.
If the contract is concluded electronically, the entrepreneur will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a safe web environment. If the consumer can pay electronically, the entrepreneur will observe appropriate security measures.
The entrepreneur can - within legal frameworks - inform themselves whether the consumer can meet their payment obligations, as well as all those facts and factors that are important for a responsible conclusion of the distance contract. If, based on this investigation, the entrepreneur has good reasons not to enter into the contract, they are entitled to refuse an order or request or to attach special conditions to the execution.
The entrepreneur is at all times entitled to terminate the contract before it has been executed.
The entrepreneur will send the following information with the product, service, or digital content, in writing or in such a manner that it can be stored by the consumer in an accessible manner on a durable medium, at the latest upon delivery:
the visiting address of the entrepreneur's establishment where the consumer can lodge complaints;
the conditions under which and the way in which the consumer can make use of the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
the information on existing after-sales service and guarantees;
the price including all taxes of the product, service, or digital content; if applicable, the costs of delivery; and the way of payment, delivery, or execution of the distance contract;
the requirements for terminating the contract if the contract has a duration of more than one year or is indefinite;
if the consumer has a right of withdrawal, the model withdrawal form.
In case of an extended transaction, the provision in the previous paragraph applies only to the first delivery.

Article 6 – Right of withdrawal

For products:

The consumer can dissolve a contract regarding the purchase of a product during a reflection period of at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but cannot oblige them to give their reason(s).
The reflection period referred to in paragraph 1 starts on the day after the consumer, or a third party designated by the consumer in advance, who is not the carrier, has received the product, or:
if the consumer has ordered several products in the same order: the day on which the consumer, or a third party designated by them, has received the last product. The entrepreneur may, provided that they have clearly informed the consumer about this prior to the ordering process, refuse an order of several products with different delivery times.
if the delivery of a product consists of several shipments or parts: the day on which the consumer, or a third party designated by them, has received the last shipment or the last part;
for contracts for regular delivery of products during a certain period: the day on which the consumer, or a third party designated by them, has received the first product.

For services and digital content not supplied on a tangible medium:

The consumer can dissolve a service contract and an agreement for the supply of digital content not supplied on a tangible medium for at least 14 days without giving reasons. The entrepreneur may ask the consumer for the reason for withdrawal, but cannot oblige them to give their reason(s).
The reflection period referred to in paragraph 3 starts on the day following the conclusion of the contract.

Extended reflection period for products, services, and digital content not supplied on a tangible medium if not informed about the right of withdrawal:

If the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal or the model withdrawal form, the reflection period expires twelve months after the end of the original, in accordance with the previous paragraphs of this article determined reflection period.
If the entrepreneur has provided the consumer with the information referred to in the preceding paragraph within twelve months after the commencement date of the original reflection period, the reflection period expires 14 days after the day on which the consumer received that information.

Article 7 - Consumer's obligations during the reflection period

During the reflection period, the consumer shall handle the product and the packaging with care. He will only unpack or use the product to the extent necessary to establish the nature, characteristics, and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as he would be allowed to do in a store. Breaking any (factory) seal is not allowed.
The consumer is only liable for depreciation of the product that is the result of a way of handling the product that goes beyond what is allowed in paragraph 1.
The consumer is not liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal before or at the conclusion of the contract.

Article 8 - Exercise of the consumer's right of withdrawal and costs thereof

If the consumer makes use of his right of withdrawal, he shall report this within the reflection period by means of an e-mail to klantenservice@cardsquad.shop.
As quickly as possible, but within 7 days from the day following the notification referred to in paragraph 1, the consumer shall send the product back, or hand it over to (an authorized representative of) the entrepreneur. This does not need to be done if the entrepreneur has offered to collect the product himself. The consumer has observed the return period in any case if he returns the product before the reflection period has expired.
The consumer shall send the product back with all delivered accessories, if reasonably possible in original condition and packaging, and in accordance with the reasonable and clear instructions provided by the entrepreneur.
The risk and the burden of proof for the correct and timely exercise of the right of withdrawal lie with the consumer.
The consumer bears the direct costs of returning the product. If the entrepreneur has not stated that the consumer must bear these costs or if the entrepreneur indicates to bear the costs himself, the consumer does not need to bear the costs of return.
If the consumer withdraws after having first expressly requested that the performance of the service or the supply of gas, water, or electricity that are not ready for sale in a limited volume or set quantity begins during the reflection period, the consumer owes the entrepreneur an amount that is proportional to that part of the commitment fulfilled by the entrepreneur at the time of withdrawal, compared to the full fulfilment of the commitment.
The consumer bears no costs for the performance of services or the supply of water, gas, or electricity, that are not ready for sale in a limited volume or set quantity, or for the supply of district heating, if:
the entrepreneur has not provided the consumer with the legally required information about the right of withdrawal, the cost reimbursement in case of withdrawal, or the model withdrawal form, or;
the consumer has not expressly requested the start of the performance of the service or supply of gas, water, electricity, or district heating during the reflection period.
The consumer bears no costs for the full or partial delivery of not-on-a-tangible-medium supplied digital content, if:
he has not expressly agreed to the start of the fulfilment of the contract before the end of the reflection period;
he has not acknowledged to lose his right of withdrawal when granting his consent; or
the entrepreneur has failed to confirm this statement of the consumer.
If the consumer makes use of his right of withdrawal, all additional agreements are dissolved by law.

Article 9 – Entrepreneur's obligations in case of withdrawal

If the entrepreneur makes the notification of withdrawal by the consumer electronically possible, he shall send an acknowledgement of receipt immediately after receiving this notification.
The entrepreneur reimburses all payments made by the consumer, including any delivery costs charged by the entrepreneur for the returned product, without delay but within 14 days following the day on which the consumer notifies him of the withdrawal. Unless the entrepreneur offers to collect the product himself, he may wait with reimbursement until he has received the product or until the consumer demonstrates that he has returned the product, whichever is earlier.
The entrepreneur uses the same means of payment that the consumer used for reimbursement, unless the consumer agrees to a different method. The reimbursement is free of charge for the consumer.
If the consumer has opted for a more expensive method of delivery than the cheapest standard delivery, the entrepreneur does not have to reimburse the additional costs for the more expensive method.

Article 10 - Exclusion of the right of withdrawal

The entrepreneur can exclude the following products and services from the right of withdrawal, but only if the entrepreneur clearly stated this at the offer, at least in time for the conclusion of the contract:

Products or services whose price is dependent on fluctuations in the financial market over which the entrepreneur has no influence and which may occur within the withdrawal period;
Contracts concluded during a public auction. A public auction is understood to be a sales method whereby products, digital content, and/or services are offered by the entrepreneur to the consumer who is personally present or is given the opportunity to be personally present at the auction, under the guidance of an auctioneer, and where the successful bidder is obliged to purchase the products, digital content, and/or services;
Service contracts, after full performance of the service, but only if the performance has begun with the explicit prior consent of the consumer and the consumer has acknowledged that he will lose his right of withdrawal once the entrepreneur has fully performed the contract;
Package travels as referred to in Article 7:500 BW and contracts of passenger transport;
Service contracts for the provision of accommodation, if a specific date or period of execution is provided in the contract and other than for residential purposes, goods transport, car rental services, and catering;
Contracts with regard to leisure activities, if a certain date or period of execution is provided in the contract;
Products manufactured according to the consumer's specifications, which are not prefabricated and which are made on the basis of an individual choice or decision by the consumer, or which are clearly intended for a specific person;
Products that spoil quickly or have a limited shelf life;
Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;
Products that are irrevocably mixed with other products after delivery by their nature;
Alcoholic beverages whose price has been agreed upon at the conclusion of the contract, but whose delivery can only take place after 30 days, and whose actual value is dependent on fluctuations in the market over which the entrepreneur has no influence;
Sealed audio, video recordings, and computer software, whose seal has been broken after delivery;
Newspapers, periodicals, or magazines, with the exception of subscriptions to them;
The delivery of digital content other than on a tangible medium, but only if the performance has begun with the explicit prior consent of the consumer and the consumer has acknowledged that he thereby loses his right of withdrawal.

Article 11 - Pre-orders, Backorders, and Cancellation

The expected delivery time is clearly indicated with the item. In many cases, delivery will be faster but please be aware that it can sometimes take longer. CardSquad cannot guarantee delivery durations. If there are changes in delivery time, CardSquad will mention (update) this on the product and order page.
It may happen that a manufacturer does not deliver an ordered item. In this case, we will refund the purchase amount incl. the corresponding shipping costs.
In the case of highly sought-after items, CardSquad reserves the right to apply the scalpers regulation. This means that customers cannot cancel their order due to market changes or due to a change of mind. Market changes refer to situations where the market price of the item significantly rises or falls after the pre-order or backorder.

Consumers may cancel pre-orders up to 14 days after placing the order and the execution of the order has not yet begun.

Cancelling Business Orders and Backorders

If you want to cancel a backorder or business order, this can be done free of charge within 14 days after placing the order. After this period, we will charge 15% cancellation fees.
When placing a business order that buys up products in large quantities and then wants to cancel, CardSquad will charge lost profits. This is the damage CardSquad has suffered as products have been completely bought up by this order and therefore have not been able to sell anything to other customers.

Article 12 - The price

During the validity period stated in the offer, the prices of the offered products and/or services will not be increased, except for price changes resulting from changes in VAT rates.
Contrary to the previous paragraph, the entrepreneur may offer products or services whose prices are subject to fluctuations in the financial market and over which the entrepreneur has no influence, with variable prices. This bondage to fluctuations and the fact that any mentioned prices are subject to change will be stated in the offer.
Price increases within 3 months after the conclusion of the contract are only permitted if they are the result of statutory regulations or provisions.
Price increases from 3 months after the conclusion of the contract are only permitted if the entrepreneur has stipulated this and:

a. they are the result of statutory regulations or provisions; or

b. the consumer has the right to terminate the contract with effect from the day on which the price increase takes effect.

The prices mentioned in the offer of products or services include VAT.

Article 13 - Performance of the agreement and additional guarantee

The entrepreneur guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements of reliability and/or usability, and the existing legal provisions and/or government regulations on the date the contract was concluded. If agreed upon, the entrepreneur also guarantees that the product is suitable for other than normal use.
An extra guarantee provided by the entrepreneur, their supplier, manufacturer, or importer never limits the legal rights and claims that the consumer can enforce against the entrepreneur under the contract if the entrepreneur has failed to fulfill their part of the contract.
An extra guarantee is understood to mean any commitment by the entrepreneur, their supplier, importer, or producer in which they grant the consumer certain rights or claims that go beyond what is legally required in case they have failed to fulfill their part of the contract.

Article 14 - Delivery and execution

The entrepreneur will observe the greatest possible care when receiving and executing product orders and when assessing requests for the provision of services.
As the place of delivery, the address that the consumer has made known to the entrepreneur applies.
Taking into account what is stated about this in Article 4 of these general terms and conditions, the entrepreneur will execute accepted orders expeditiously but no later than 30 days, unless a different delivery period has been agreed upon. If the delivery is delayed, or if an order cannot be executed or can only be partially executed, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract without costs.
After dissolution in accordance with the previous paragraph, the entrepreneur will refund the amount paid by the consumer promptly.
The risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated and to the entrepreneur announced representative, unless expressly agreed otherwise.
The consumer immediately bears the risk for all direct and indirect damage that may occur to or by these items for the entrepreneur or for third parties after delivery. The shipment always takes place at the risk of the consumer (also in the case of free delivery), who can take out insurance for the transport or must ensure that the entrepreneur has arranged this.
Delivery within the Netherlands is free of charge if the net goods value exceeds € 250, say two hundred fifty euros. For Belgium, a minimum net goods value of € 250, say: two hundred fifty euros applies for free delivery. For orders below these amounts, the shipping costs will be charged to the consumer. If the delivery address of the consumer is located outside the Netherlands or Belgium, then shipping and transportation costs are for the account of the consumer.

Article 15 - Payment

Unless otherwise stipulated in the agreement or additional conditions, the amounts owed by the consumer should be paid immediately.
The consumer has the duty to report inaccuracies in provided or stated payment details to the entrepreneur without delay.
In the event of non-payment by the consumer, the entrepreneur has the right, subject to legal restrictions, to charge the reasonable costs announced to the consumer beforehand.

Article 16 - Complaints procedure

The entrepreneur has a well-publicized complaints procedure and handles the complaint in accordance with this complaints procedure.
Complaints about the execution of the contract must be submitted to the entrepreneur fully and clearly described within 2 months after the consumer has noticed the defects.
Complaints submitted to the entrepreneur will be answered within a period of 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the entrepreneur will respond within the 14-day period with a notice of receipt and an indication when the consumer can expect a more detailed answer.
If the complaint cannot be resolved in mutual consultation, a dispute arises that is subject to the dispute resolution.
In case of complaints, a consumer should first turn to the entrepreneur. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr) if the complaint cannot be resolved by mutual agreement.
A complaint does not suspend the entrepreneur's obligations, unless the entrepreneur indicates otherwise in writing.
If a complaint is found justified by the entrepreneur, the entrepreneur will, at their discretion, either replace or repair the delivered products free of charge.

Article 17 - Disputes

Contracts between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law. This also applies if the consumer resides abroad.
The Vienna Sales Convention does not apply.

Article 18 - Additional or different provisions

Additional provisions or provisions that deviate from these general terms and conditions may not be to the consumer's detriment and must be recorded in writing or in such a way that they can be stored by the consumer in an accessible manner on a durable medium.

Article 18 - Additional or differing provisions

Additional or differing provisions from these general terms and conditions may not be to the consumer's detriment and must be documented in writing or in such a manner that the consumer can store them in an accessible way on a durable data carrier.

Chapter 19 - Pre-sale Conditions for Consumers

Article 19.1 - Introduction

At CardSquad, we aim to offer our valued customers a fair and secure pre-sale experience. These revised conditions are intended to protect you, as a consumer, and safeguard your interests when participating in pre-sale activities.

Article 19.2 - Your Obligations as a Buyer

Purchase obligation: You agree to complete and pay for your order within the specified period. Failing to do so may lead to the cancellation of your order and possible costs.
Cancellation by you: If you decide to cancel your order, you must do so before the specified cancellation deadline. After this deadline, cancellation is only possible with the express permission of the seller, and a cancellation fee of up to 15% of the order value may be applied.

Article 19.3 - Payment Terms

Deposit: You must make a deposit when placing your pre-sale order. Please note that this deposit is non-refundable, except if the seller is unable to fulfill the pre-sale.
Remaining payment: The remaining payment must be made when the pre-sale items are ready for shipment, as indicated by the seller.

Article 19.4 - Delivery and Shipping

Delivery obligation: The seller commits to delivering the pre-sale items to you on time and in the promised condition, unless unforeseen circumstances beyond their control occur.
Cancellation by Seller: If the seller is unable to fulfill the order for any reason, they will immediately notify you and refund the full amount paid in advance.

Article 19.5 - Disputes and Problem Resolution

Disputes: In the event of disputes between you and the seller regarding your pre-sale order, both parties will seek a peaceful resolution. If this is not possible, mediation or arbitration may be considered according to applicable laws.

Article 19.6 - Changes and Updates

You will be informed in a timely manner of any changes to the pre-sale conditions. It is your responsibility to follow these changes and stay informed of any updates regarding your order.

These revised conditions are intended to protect your interests as a consumer and provide clarity when participating in pre-sale activities. Please note that these conditions must be combined with our general terms and conditions and legal requirements in your jurisdiction. If you need specific legal advice, we recommend contacting a legal advisor specialized in consumer rights and online purchases.

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